As specified at the product description level, "Available" items will be shipped within 7 business days of receipt. If we expect a delay in getting your order out within this time frame we will notify you within 48h of receiving your order.

All orders are shipped from Toronto, Ontario.

Regular Parcel delivers 2 to 7 business days nationally between major Canadian centres. Customers in most major centres in the United States can expect delivery within 5 to 15 business days. Overseas delivery can take anywhere from 2-6 weeks depending on the country.

This applies to major postal routes in Canada :

• Spend over $50 and get FREE SHIPPING**

**Excludes orders that use coupons, include mattresses [jump to mattress estimates], ex-store display, comforters and toppers.

• For orders under $50 or if you use a coupon, please select $8 flat shipping fee.

Additional charges may apply for USA, Nunavit, the Northwest territories, the Yukon, and other rural areas. If additional charges apply, we will contact you before processing your order.

Yes, we're Canadian but don't hold it against us - Majority of our customers are USA based:

• US Dollar is stronger, so you get more bang for your buck - literally!
• Zero Canadian taxes
• $12 flat shipping rate

The shipping rate does not include any duties that Customs may apply for orders made outside of Canada. They are shipped with non-financial packing slips, and very nominal customs declaration values. To this date, we have not had USA based customers have concerns with this. However, you are responsible for any duties levied by Customs and/or Taxes levied by US Government.

Return Policy

Shipping estimates for mattress/toppers below. Comforters will be less but since its weight and distance dependent, we will provide you with an accurate quote upon request / before processing your order.

• Calling ahead, arranging a date & time and arriving within 4 hour window.

• We will bring your items into the house and into the room of choice.

• Unfortunately, we cannot unpack, install, assemble or dispose of old items.

• Will call ahead to arrange date & time and arrive within 4 hour window.

• However, they bring it to your front door and will not bring it inside (something about an liability issue)

• So we highly suggest that you call a friend to help you when the movers arrive to help take it inside.

• Please inspect exterior box and ensure no damage during transit.
• We provide detailed instructions on how to handle the unlikely event of damage along with your invoice.

Existing stock was boug ht at a time when the Canadian exchange rate was less than current levels. Furthermore, our prices take into account shipping, duties and customs etc. However, we will adjust our pricing to reflect exchange rates for future stock purchases.

All prices are in Canadian dollars. For non-Canadian customers, charges will appear on your credit card in your local currency, calculated using your bank's exchange rate at the time of purchase. Visit http://www.xe.com for a general idea of current currency exchange rates.

Orders shipping to Canadian destinations will be charged their respective HST / GST as required. Other Canadian provinces and/or international customers are responsible for any additional taxes/duties charged by their own provinces/countries

email money transfer via your own bank's website. [Learn More]

We accept credit card payment via PayPal without creating a paypal account.

No, you don't :) You can perform a one-time transaction with PayPal without setting up an account. Of course, if you set it up, your account is valid with any site that uses PayPal!

We want you to have a product you'll love! If you are having problems with any product, please contact us so we can help you troubleshoot.