Policy - Privacy, Shipping, Payment & Return

If in-stock, please allow approx 2-3 business days to process your order. We ship out every Tues and Friday.

However, many of our products are made to order by local artisans and ordered just in time (Special order)

If we expect a delay in getting your order out we will notify you within 48h of receiving your order.

We will also send you an email with tracking information once shipped.

This applies to major postal routes in Canada :

• Spend over $50 and get FREE SHIPPING**
• Tracking number will be provided
• Assumes signature required for release - if not, please mention "No signature required" in customer notes during checkout.
• Delivery is during business hours from 8a to 4p Monday to Friday - if easier, please provide an address where someone will be able to accept the package.
• Won't be home? Feel free to sign the paperwork the courier leaves behind after First Delivery Attempt or call the toll free 1-855-256-6647. Note - They will charge if they need to make a 3rd delivery attempt.

**The above excludes orders that are delivered to Postal box or Rural addresses, select mattresses and ex-store displays.

Select CANADA POST PARCEL for:

• the convenience of picking up your order from local post outlet esp if you are busy during business hours or over the weekend
• PO Boxes
• Rural addresses where couriers like UPS or Fedex don't deliver
• For orders under $50
• This will incur a fixed fee

Yes, we're Canadian but don't hold it against us - Majority of our customers are USA based:

• US Dollar is stronger, so you get more bang for your buck - literally!
• Zero Canadian taxes
• FREE Shipping for orders over $100
• For orders under $100 or if you use a coupon, please select U$20 flat shipping fee.

DUTY/TAX - The shipping rate does not include any duties that Customs may apply for orders made outside of Canada. They are shipped with non-financial packing slips, and very nominal customs declaration values.

Since 2006, we have not had any USA based customers have this concern yet. However, you are responsible for any duties levied by Customs and/or Taxes levied by US Government.

Return Policy

• Calling ahead, arranging a date & time and arriving within 4 hour window during regular business hours (M-F 9a-5p)

• We will bring your items into the house and into the room of choice.

• Standard Residential delivery does not include unpack, install, assemble or dispose of old items.

• Option A - Unpack new mattress and put into existing bed frame - $35 extra
• Option B - Removal of packaging mattress and removal of old mattress to your curb - $35 extra
• Option C - Outside M-F 9a-5p (regular business hours) delivery eg., weekend delivery $40 extra
• eg., if you wanted all premium Option A+B+C, then your cost is $110 or just Option A+B, your cost is $70
• Please note - Payable at time of mattress purchase.
• We cannot remove your old mattress due to potential bedbug contamination - however, consider tax donation receipt for Furniture bank mattress removal options

• Will call ahead to arrange date & time and arrive within 4 hour window.

• They will bring it to your front door but will NOT cross the door threshold and bring it inside (something about an liability issue)

• So we highly suggest that you call a friend to help you when the movers arrive to help take it inside.

• Please inspect exterior box and ensure no damage during transit.
• We provide detailed instructions on how to handle the unlikely event of damage along with your mattress confirmation.

Prices are in US Dollar (by default to satisfy google) and Canadian Dollar.

Charges will appear on your credit card in your local currency, calculated using paypal exchange rate at the time of purchase.

Orders shipping to Canadian destinations will be charged their respective HST / GST as required. Other Canadian provinces and/or international customers are responsible for any additional taxes/duties charged by their own provinces/countries

What types of payments do you accept?

If you're billing address is US based, use your existing accounts to purchase in USD via:

If Canadian, pay in CDN using paypal or email money transfer via your own bank's website. [Learn More]

We accept credit card payment via PayPal without creating a paypal account.

No, you don't :) You can perform a one-time transaction with PayPal without setting up an account. Of course, if you set it up, your account is valid with any site that uses PayPal!

We want you to have a product you'll love! If you are having problems with any product, please contact us so we can help you troubleshoot.

If its an EXCHANGE - ie., you will return the product and we will send another product to you, then the return shipping would be at your cost (estimate $15) and we will absorb the cost of shipping the exchange item back to you.

If you are still not completely satisfied with your purchase you can return any new, unwashed item(s) in the original packaging within 30 days for full refund, guaranteed.

• We cannot refund any USA based shipping charges
• We prefer if you use our courier to arrange for return of the items. Else, we refund shipping charges within Canada upto a max of $20 after receipt of the items.

How to physically return a product back to us
1. Please Email us that you'd like to return an item
2. Re-pack the item into a box / envelope
3. If you plan to leave it unattended, please label it "PICKUP"
4. Our courier will come prepared with all the paperwork to attach to your packaging - that's it!