We carefully select ethical products and offer FREE Shipping
with minimum order of $75 within Canada and USA orders
We even pay the return postage! [details]
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Policy - Privacy, Shipping, Payment & Return

Frequently Asked Questions
 
PAYMENT
What types of payments do you accept?
Do I have to create a PayPal account to use your site?
Which currencies do you accept?
 
Tax exempt status
What is your return or exchange policy?
How to physically return a product back to us
Privacy Policy
 
GENERAL SHIPPING
When will my order be shipped?
What if I'm not at home when my package arrives?
Is signature required?
Do I have to pay taxes?
 
USA BASED SHIPPING DESTINATION
I'm shipping to USA, will I incur duties?
Can I pick up my paid order and not pay for shipping?
Are there any additional fees for items shipped outside Canada?
 
CANADA BASED SHIPPING DESTINATION
Where are you located in Toronto?
How much does shipping cost within Canada? Spend $75 and get FREE Shipping
Options to carbon offset last mile via bike or hand courier
Residential Full Service Mattress / Bedframe delivery
Curb Side Mattress / Bedframe Delivery
 
Privacy Policy
At Organic Lifestyle, we are committed to protecting your privacy. We do not share, trade or sell any customer information. Your postal, e-mail address and phone number will never be used for any purpose other than the processing of your order and to subscribe to our e-newsletter. You can This e-mail address is being protected from spambots. You need JavaScript enabled to view it any time.
 
Advertising cookies - As you browse Organic Lifestyle, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with Organic Lifestyle. The techniques our partners employ do not collect personal information such as your name, email address, postal address, or telephone number.  You can visit this page to opt out of AdRoll’s and their partners’ targeted advertising
 
When will my order be shipped?

If in-stock, please allow approx 2-3 business days to process your order. We ship out every Tues and Friday.

However, many of our products are made to order by local artisans and ordered just in time (Special order)

If we expect a delay in getting your order out we will notify you within 48h of receiving your order.

We will also send you an email with tracking information once shipped.

 
 
How much does shipping cost within Canada?

This applies to major postal routes in Canada :

  • Spend over $75 and get FREE SHIPPING** (excludes orders that are delivered to Postal box or Rural addresses, select mattresses and ex-store displays)
  • Tracking number will be provided
  • Delivery is during business hours from 8a to 4p Monday to Friday - if easier, please provide an address where someone will be able to accept the package.

Is signature required? You can choose:

Suggest SIGNATURE REQUIRED if:

    • If your order is high dollar value and want to ensure you receive it
    • you rather not deal with the headaches if package was left at your doorstep and subsequently went missing

Missed first attempted delivery? Feel free to sign the paperwork the courier leaves behind

If final destination is Canada, call Loomis toll free 1-855-256-6647

If final destination is USA:

                          sent via DHL toll free 1-800-CALL-DHL

                          sent via UPS toll free 1-800-742-5877

Note - Delivery company will charge you if they need to make a 3rd delivery attempt. 

Suggest NO SIGNATURE REQUIRED if:

    • Area relatively safe and willing to accept potential loss / theft of unattended package,
    • you have someone to accept package eg., concierge, work address

Select CANADA POST PARCEL for:

  • the convenience of picking up your order from local post outlet esp if you are busy during business hours or over the weekend
  • if you have a PO Boxs or live in a Rural addresses where couriers like UPS or Fedex don't deliver
  • This will incur a fixed fee

Select HAND or BIKE LAST MILE DELIVERY for:
  • Coordinate time that mutually works - after work / weekends are options.
  • Last mile delivered by bike, foot or public transit
  • Help support socially responsible businesses like Good Foot delivery and Two Wheels Green Delivery
  • This will incur a fixed fee
  • Piloting this in Toronto - see map below:

Toronto green delivery by bike, foot or public transit

 
Are there additional fees for items shipped to USA?

Yes, we're Canadian but don't hold it against us - Majority of our customers are USA based:

  • US Dollar is stronger, so you get more bang for your buck - literally!
  • Zero Canadian taxes
  • FREE Shipping for orders over $75
  • For orders under $75 or if you use a coupon, please select U$20 flat shipping fee.

DUTY/TAX -  This applies to USA based customers - The shipping rate does not include any duties that Customs may apply for orders made outside of Canada. They are shipped with non-financial packing slips, and very nominal customs declaration values.

Since 2006, we have not had any USA based customers have this concern yet. However, you are responsible for any duties levied by Customs and/or Taxes levied by US Government.

Return Policy

 
Do I require extra insurance and/or signature approval for orders shipped by mail?
By default, orders are shipped with minimal insurance to reduce your overall shipping charges. eg., Ground deliveries include max $100 insurance. If you'd like additional insurance, please notify us via "Customer Notes" section during checkout and we will provide you with a quote.
 
Won't be home when your package (not big items like mattresses) arrives during business day from 8a-4p?
Options:
A. During checkout, consider providing a delivery address where you / designate who can sign for your package during typical business hours eg., work address.
OR
Select Canada Post delivery, who will redirect it to your local postal outlet. Details
 
B. If order has been shipped, then Sign the piece of paper delivery company leaves behind after first delivery attempt to confirm you don't require signature. They will deliver next business day accordingly.
 
C. If order has been shipped, Reschedule delivery to an address where you will be 8a-4p on a specific day by calling their toll free 1-855-256-6647.

Note - Delivery company will charge if they need to make a 3rd delivery attempt.

 
*Residential Full Service Mattress / bedframe delivery

We'd be happy to coordinate with a local mover who can bring it into your house to provide full delivery (bring it inside your home, removal of packaging etc).

However, due to insurance needs to protect against potential issues arising from inadvertently damaging something inside your home and the need for 2 movers, this can be an extra $200-$250 for simply bringing it into the house..

Unless requested by customer, our mattress deliveries will be curb side

 
Curb Side Mattress / Bedframe Delivery 
  • Will notify ahead to arrange date & time and arrive within an 8 hour window.
  • They will bring it to your front door but will NOT cross the door threshold nor bring it inside (potential liability if they accidently break something)
  • If you live in a condo, they'll bring it your door as long as you are there and buzz them in.
  • Typically the delivery person will push the item(s) just inside your door, so that you might not need a second person to be there when they deliver. 
  • We do highly recommend that you call a friend or family member to help you esp if the item is bulky or heavy (bedframes, slat foundations, mattress larger than twin size for instance) to help take it inside.
  • With your friend there, its officially an Organic Lifestyle party where you can drink wine and assemble your bedframe or setup your bed together.
  • Organic Lifestyle is happy to provide food voucher :)
  • Before the delivery person leaves, please inspect exterior box and ensure no damage during transit.
  • We will provide detailed instructions on how to handle the unlikely event of damage along with your order confirmation.
 
Which currencies do you accept?

Charges will appear on your credit card in your local currency, calculated using paypal exchange rate at the time of purchase.

 
Do I have to pay taxes?

Orders shipping to Canadian destinations will be charged their respective HST / GST as required. Other Canadian provinces and/or international customers are responsible for any additional taxes/duties charged by their own provinces/countries

 

Tax exempt status
If you are eligible for tax exempt status, please email us to provide your certificate number prior to checkout or we will refund taxes post-sale.
 

What types of payments do you accept?

mastercardvisaamexWe accept credit card payment via stripe.com OR PayPal (where you can also use your credit card as well).

If Canadian, pay in CDN using your bank's email money transfer [Learn More]

interac email money transfer

If you're billing address is US based, use your existing accounts to purchase in USD via:

altgoogle_wallet_logo

amazon_checkout_button

 
Do I have to create a PayPal account?

No, you don't :) You can perform a one-time transaction with PayPal without setting up an account. Of course, if you set it up, your account is valid with any site that uses PayPal!

paypal

 

Another Paypal screen you might see

 
What is your return policy?

We want you to have a product you'll love! If you are having problems with any product, please contact us so we can help you troubleshoot.

If its an EXCHANGE - ie., you will return the product and we will send another product to you, then the return shipping would be at your cost (estimate $15) and we will absorb the cost of shipping the exchange item back to you.

If you are still not completely satisfied with your purchase you can return any new, unwashed item(s) in the original packaging within 30 days for full refund, guaranteed.

  • We cannot refund any USA based shipping charges
  • We prefer if you use our courier to arrange for return of the items. Else, we refund shipping charges within Canada upto a max of $20 after receipt of the items.

On grounds of hygiene and potential bed bugs etc, the return policy excludes items:

  • intimate / underwear,
  • Special Order such as mattresses, toppers,
  • ex-store display and reclaimed furniture,
  • Items that have removed from plastic cover like comforters, pillows, blankets.

ie., if the product is still sealed within original plastic cover and un-opened, we will accept return. Please note that some of our suppliers do not ship with plastic - these pillows are not eligible for return policy.

Contact us if you have any further questions

How to physically return a product back to us
1. Please email us that you'd like to return an item 

2. Re-pack the item into a box / envelope

3. If you plan to leave it unattended, please label it "PICKUP" - try and keep it somewhere safe cause technically, you are still liable until the courier receives the package.

4. If easier, provide us with an address where someone will be from 1-5p ideally

5. Don't forget to provide us with a phone number just in case the courier has difficulty locating the package.

6. Shipping Labels:

- if in Canada, our courier will come prepared with all the paperwork to attach to your packaging 

- if in USA, we will email you the shipping label that you need to print out and attach to the package.

That's it!

 

 

 

 

 


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